Technical Support Pack
Your technical team, whenever you need it
Professional backup whenever you need it: issues with email, PCs, your website or even light development. At COD3NEXT we offer you an hours pack designed to give you flexibility and peace of mind: you can buy a block of time for remote support and use it whenever you need it. You'll no longer have to request a quote for every small issue: you have direct access to our technical team with your own balance of hours.
Order Technical Support Pack
60 €Excl. VAT
- Updates
- Backups
- 24/7 assistance
- Security
- Analysis
- Report
- Ownership100% yours
- SupportIncluded
- WarrantyRevisions
- Secure paymentCard (Stripe) and bank transfer
What's behind Technical Support Pack.
Total flexibility
Use your hours on development, design or support according to what you need each month.
Progressive savings
The bigger the pack, the lower the price per hour of work.
Response priority
Clients with an active pack have priority in the work queue.
No waste
We only deduct actual working time, recorded and itemised.
How do we work?
Briefing
You tell us about your project and goals. We analyse, ask questions and define the scope.
Design and development
We create your solution with interim reviews so you take part in every phase.
Review and adjustments
We refine it until the result is exactly what you need.
Delivery and launch
We deliver everything ready and support you through go-live.
Why choose this service?
Total flexibility
Use the hours whenever suits you best, with no minimum-term commitment.
Transparency
You always know how many hours you have used and how many you have left.
Senior professionals
Remote technical support from qualified technicians.
Secure sessions
Via Zoom, TeamViewer or other professional tools.
Progressive discounts
The more hours you buy, the less each one costs you.
Frequently asked questions
Can't find what you're looking for? Talk to the team
What happens if I don't use all the hours in the pack?
The hours are valid for 12 months from the date of purchase. Within that period, you can use them whenever you need to.
How can I book a session to use my pack?
You contact us by email or phone saying that you are going to use your pack and we arrange the remote session.
What happens if my issue needs more time than I have available?
We let you know before the balance runs out and you can top up the pack or buy additional individual hours.
Which tools do you use for remote support?
We work with Zoom, TeamViewer, AnyDesk and other professional tools depending on the case.
Is there a minimum-term commitment?
No, the pack is a one-off payment with no minimum term and no ties.
Shall we look at it with your project in front of us?
Tell us what you need and we'll help you choose.
We start by listening to you.